Operations
IT downtime is now a business risk
Dispatch, billing, EHR, case management, ELD, and email outages translate directly to lost revenue and missed obligations. Reactive ticket queues don't scale past a certain incident frequency.
Operational since 2009 · ISO 27001 · SOC 2 Type II
Cybersecurity-First Managed IT
for Operational Companies.
MSSP, 24/7 SOC, managed IT, and system integration delivered under one accountable SLA. We run security as the operating model — not as a layer bolted onto IT after the fact.
24×7 SOC·MonitoredMicrosoft 365·HardenedEndpoints·EDR + MDRBackups·ImmutableCloud·Azure · AWS · GCPPhones·3CX · Teams
Start with your domain
Free · 60 seconds · Read-only public DNS, mail, and TLS data. We never touch your network.
Free · 60 seconds · Read-only external scan · No passwords · No agents · No network access. Built for owners and operators who need clarity before risk becomes an incident.
By Stefan Efros, CEO & Founder, EFROSReviewed by Daniel Agrici, Chief Security Officer, EFROS
Reviewed by CSO ·
What's changed for owners and operators
IT is no longer a department. It's the operating spine.
Six issues that used to be IT-team concerns are now executive concerns. Each one is fixable. None of them gets fixed by buying more tools.
Security
Ransomware targets your operational systems
Attackers don't aim at the IT department — they aim at the systems your business cannot operate without. Insurance carriers require demonstrable controls before they pay.
Email
Business email compromise drains wires
Lookalike domains, account takeover, invoice manipulation. Most of the loss is preventable through DMARC enforcement, MFA, and identity governance — but only if they're configured correctly.
Identity
Weak identity = open doors
Service accounts without MFA, dormant admin rights, guest sprawl, no Conditional Access. Most data breaches start at an identity boundary, not a network boundary.
Endpoint
Endpoints are the new perimeter
Laptops at home networks, BYOD devices, contractor machines. Without EDR + 24×7 monitoring, attackers can dwell undetected for months before they act.
Vendor
Vendor fragmentation hides accountability
Eight vendors with overlapping scope and no one accountable when an incident crosses boundaries. The MSP blames the MSSP, the MSSP blames the EDR vendor, no one fixes it.
EFROS operating model
Four disciplines. One accountable SLA.
Cybersecurity and SOC, AI Governance, managed IT, and system integration — operated by the same team, under one contract, with one escalation path. AI Governance is grounded in regulated-risk frameworks (NIST AI RMF, EU AI Act, ISO/IEC 42001), not a productivity automation service line.
Pillar 1
Cybersecurity & SOC
24×7 detection. Contain in minutes. Defend with evidence.
Email security, EDR + MDR, SIEM + SOC, vulnerability management, incident response. Operated against MITRE ATT&CK techniques actively targeting your industry.
Business outcomes
- Median time-to-detect under 5 minutes for monitored tenants
- Real-time isolation under documented runbooks
- Findings register with cryptographic evidence hashes
- Quarterly board-level security score review
Pillar 2New peer discipline
AI Governance
AI you can put in front of an auditor.
Tenant-isolated agents, evidence-graded audit trails, and a control plane mapped to NIST AI RMF, the EU AI Act, and ISO/IEC 42001. Built for regulated environments where shadow-IT AI is a regulator-visible risk surface, not a productivity question.
Business outcomes
- AI inventory and risk classification mapped to EU AI Act tiers
- NIST AI RMF Govern/Map/Measure/Manage cycle operationalised
- ISO/IEC 42001-aligned AI management system controls
- Per-tenant token budgets, SIEM-integrated audit trail, human-in-the-loop on high-stakes actions
Includes
Pillar 3
Managed IT
Run the systems. Document the work. Sleep through the night.
Day-to-day IT operations under an accountable SLA — help desk, identity, patching, backup, vendor coordination — owned in your tenant, with monthly executive reporting. Cloud and infrastructure (Azure, AWS, GCP), Microsoft 365 hardening, and Zero Trust networking are operated as part of this pillar.
Business outcomes
- Single accountable team for every IT ticket
- Documented configuration in your tenant
- Patch + backup + identity governance unified
- Monthly executive report; quarterly business review
Includes
Pillar 4
System Integration
When platforms don't talk to each other, somebody has to make them.
Enterprise application integration, legacy modernization, multi-platform integration, IoT and edge integration, and cloud migration with FinOps discipline. Architecture decisions that hold the operating model together.
Business outcomes
- Reduced cross-vendor handoff surface
- Documented data flows and integration contracts
- Migration path off legacy without operational gaps
- FinOps-disciplined cloud cost trajectory
Includes
● Risk Dashboard · Preview
Ten categories evaluated. One score each.
The free scan evaluates six categories from public data in 60 seconds. Four further categories — Microsoft 365 posture, endpoint protection, backup readiness, and incident response — require a full authenticated assessment.
The dial on the right is a sample of what your live result looks like. Drop your domain and the same dashboard renders with your actual scores in about sixty seconds.
DomainA
Email AuthB
WebA
BrandA+
InfraA+
ComplianceC
Per-category breakdown
Each card is one of the ten categories evaluated. The six free scan categories surface from public data; the four greyed ones require an authenticated engagement.
Sample · Free scan
89/100
Domain Security
DNSSEC · CAA · NS
Sample · Free scan
80/100
Email Authentication
SPF · DKIM · DMARC
Sample · Free scan
92/100
Web Security
HSTS · CSP · cookies
Sample · Free scan
96/100
Brand Protection
Typosquats · BIMI
Sample · Free scan
100/100
Infrastructure
DNSBL · CDN · CAA
Sample · Free scan
95/100
Compliance Readiness
GDPR · CCPA · security.txt
Full assessment only
Microsoft 365 Posture
Conditional Access · Defender
Full assessment only
Endpoint Protection
EDR · MDR · patching
Full assessment only
Backup Readiness
3-2-1 · immutability · RTO
Full assessment only
Incident Response
Playbooks · tabletops · retainer
Preview shown with sample data. Live scan delivers your actual scores. The free assessment covers domain, email, web, brand, infrastructure, and compliance categories from public data. The four greyed categories require an authenticated engagement and are not part of the free scan. EFROS does not request passwords or sensitive credentials through public website forms.
Who EFROS is built for
Built for operational companies that cannot afford disruption.
EFROS is best suited for operational companies — SMB, mid-market, and enterprise — where IT downtime, email compromise, ransomware, regulatory exposure, or vendor confusion can create real business loss. Engagement models range from fully managed IT through co-managed operations and Fortress SOC coverage, scoped to your risk profile rather than your headcount.
Regulated industries
Healthcare · Financial · CMMC
HIPAA, FFIEC, GLBA, NYDFS, PCI, CMMC, and SOC 2 obligations operated as recurring evidence — not as a one-time scramble before the auditor arrives.
Operational businesses
Logistics · Manufacturing · Retail
Dispatch, ELD, TMS, ERP, MES, OT, multi-location networks, and PoS estates where downtime translates directly to revenue loss or fraud exposure.
Microsoft & hybrid cloud
M365 · Azure · AWS · GCP
Tenants where the security configuration was inherited or never tuned — Conditional Access, Defender XDR, identity, DLP, and cloud baselines brought to documented, monitored standards.
Best-fit industries
- Logistics & transportation
- Manufacturing
- Healthcare
- Financial services
- Legal firms
- Professional services
- Real estate & operations-heavy businesses
Best-fit conditions
- Heavy reliance on Microsoft 365, email, VoIP, CRM, dispatch, TMS, ERP, or cloud systems
- Downtime translates directly to revenue or compliance impact
- Cyber-insurance renewal pressure or questionnaire pressure
- Need endpoint, email, identity, backup, and cloud controls aligned under one SLA
- Tired of vendor handoffs and unclear accountability
- Need executive-level reporting against documented frameworks
Where EFROS is probably not the right fit
- Very small operators that only need basic break-fix support
- Buyers shopping purely on lowest-helpdesk price
- Organisations unwilling to improve baseline security controls
- Engagements where EFROS cannot obtain proper written authorization
Service tiers
Three ways to engage. One team behind all of them.
Pick the tier that matches where you are right now. Every tier is a fixed monthly fee with named contacts on both sides. If you ever need to leave, you take clean documentation and a working tenant with you.
Tier 1
Core IT
IT that just works.
Accountable day-to-day IT operations with monitored backup, vendor coordination, and clean Microsoft 365 administration. Most often the entry point for operational companies in our primary ICP.
Includes
- Helpdesk and user support
- Microsoft 365 administration
- Device management (Windows, macOS)
- Patch management
- Backup monitoring
- Network and endpoint health checks
- Vendor coordination across SaaS and infrastructure
Tier 2 · Most chosen
Secure Operations
IT plus the security controls insurers ask for.
For companies that pass a cyber-insurance questionnaire today and want to keep passing it next year.
Includes everything in Core IT, plus
- Endpoint protection / EDR with behavioural detection
- Email security hardening (anti-phishing, anti-spoofing, DLP)
- Microsoft 365 security baseline (CIS Foundations Benchmark)
- Vulnerability management with monthly remediation cycles
- Security awareness support for end users
- DNS, SPF, DKIM, DMARC review and enforcement
- Backup and disaster recovery validation (test restores, not just runs)
Tier 3 · Premium
Fortress SOC
24/7 monitoring with someone on the other end.
For companies that have to show ongoing security operations to auditors, insurers, regulators, or a board.
Includes everything in Secure Operations, plus
- 24/7 SOC monitoring (continuous, not business hours)
- SIEM / log monitoring with custom detection content
- Incident response workflow with pre-authorized containment
- Threat detection and tiered escalation
- Compliance support (SOC 2, HIPAA, PCI-DSS, NIST CSF)
- Quarterly executive risk reporting (board-ready)
- Annual security roadmap aligned to business risk
Not sure which tier fits? Run a free Security Score. We send back a report within 24 hours that maps the findings to whichever tier makes sense, or tells you that none of ours do.
● Trust & documentation
We write things down.
Runbooks, escalation paths, change history, vendor contacts, security policies. The reason IT outages drag on at most companies is that the person who knew how it worked isn’t in the room. We make that a non-issue.
- Security baked into IT operations, not bolted on after the breach
- Your external risk visible to you before it’s visible to an attacker
- Escalation paths and IR runbooks written down, not stored in someone’s head
- Risk reports built for the people who actually sign the budget
- Audit attestations and partner letters shared under NDA on request
SOC
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Online · monitoring
Detection
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Correlation live
Response
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Containment armed
Compliance
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Evidence flowing
Frequently asked
What buyers ask before they enter their domain.
Straight answers. If yours isn't here, run a Security Score and we'll follow up with the specifics for your environment.
What is the difference between an MSP and an MSSP?
An MSP runs your IT operations — helpdesk, devices, network, backups, Microsoft 365 administration. An MSSP runs your security operations — 24/7 SOC monitoring, threat detection, incident response, compliance evidence. They're not the same job. Most mid-market companies need both, which is why we do both under one contract.
Does EFROS replace our current IT provider?
Often, yes. That's usually the cleanest fit. We can also work alongside an internal team in a co-managed model where we own specific layers (security operations, Microsoft 365, system integration) and your team owns the rest. We write down where the boundary sits during onboarding so nobody has to guess later.
Can EFROS work with our internal IT team?
Yes. Co-managed engagements are common, especially in our Secure Operations and Fortress SOC tiers. We bring the security operations layer; your team keeps user-facing IT.
Is the free Security Score safe?
Yes. The Security Score is a read-only external assessment. We check publicly observable signals: DNS, email authentication (SPF, DKIM, DMARC), TLS, HTTP security headers, subdomain enumeration, and reputation. We do not log into anything, install agents, or run intrusive tests.
Do you need passwords or access to scan our domain?
No. The scan is entirely external and read-only. You give us a domain name. We look at what the open internet sees — no credentials, no agents, no inbound network access.
What size company is EFROS best for?
EFROS serves SMB, mid-market, and enterprise organizations. Engagement scope is driven by risk profile, workload mix, regulatory obligations, and operating requirements — not by employee headcount. Typical engagements include fully managed IT, co-managed operations alongside an internal team, vendor consolidation, executive risk reporting, and Fortress SOC coverage for higher-risk environments. The best indicator of fit is the workload (Microsoft 365, hybrid cloud, regulated data, multi-vendor stacks) and the industry vertical, not the employee count.
Do you support Microsoft 365?
Yes. Microsoft 365 administration is included in our Core IT tier. Microsoft 365 security baseline (Conditional Access, Defender XDR, Intune, DLP) is included in Secure Operations and Fortress SOC. Specific vendor partnership and credential details are released under NDA via the Trust Center.
Do you provide 24/7 monitoring?
Yes. The Fortress SOC tier includes 24/7 Security Operations Center coverage with named escalation paths and pre-authorized containment actions documented in the IR policy you sign during onboarding.
Do you help with business email compromise?
Yes. We contain compromised accounts, preserve forensic evidence, reset trust across affected systems, and harden Microsoft 365 against repeat compromise. Available as part of Secure Operations and Fortress SOC, or as a standalone incident retainer.
Do you support logistics and trucking companies?
Yes. Logistics and freight is one of our six industry verticals. We protect dispatch, ELD, GPS, TMS, accounting, VoIP, and driver communications, with specific BEC and ransomware controls relevant to the industry.
Do you offer VoIP and 3CX management?
Yes. We deploy, manage, and support 3CX phone systems including SIP trunking, mobile apps, video, and contact center. Vendor partnership documentation is available under NDA via the Trust Center. See the 3CX service page for what's included.
How fast can we start?
Typically two weeks from contract to live monitoring. Day 0 to 14 covers contract, SLA, named contacts, secure access, and any priority-1 fixes in parallel. Day 15 to 30 brings monitoring online. Full steady-state operations by Day 90. The exact path is documented at /how-we-engage.
Start with a free
assessment.
A few hours with our engineers. You'll leave with a clear picture of where your gaps are and what it takes to close them. No commitment, no pressure to sign anything.